Incident Response Analyst, Data Center
Astreya
Austin, Texas Metropolitan Area0–5 yrs1h agovia LinkedIn
About the Role
This role focuses on incident response within a data center environment.
Key Responsibilities
- Respond to failures in Uninterruptible Power Supplies (UPS), emergency generators, and Power Distribution Units (PDUs).
- Handle cooling loops, chillers, and Computer Room Air Conditioning (CRAC) units during thermal emergencies.
- Triage real-time alerts from Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) tools.
- Follow and execute Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents.
- Coordinate with external utility companies, fuel delivery vendors, and specialized equipment technicians under tight SLAs.
- Minimum experience in a command center, service center, or similar 24x7 operations center environment.
Requirements & Tech Stack
- Incident io
- Grafana
- Ring
- JIRA
- Teleport
- Confluence
- Familiarity with log sources (Windows, Linux, firewalls, cloud logs).
Qualifications
- Associate’s degree in IT, or equivalent experience. 0–2 years in IT or Security Ops.
- Bachelor’s degree in Information Systems, or Computer Science. 2–4 years SOC/IR experience.
- 3–5 years of experience in incident response in data center environment.
- Experience in managing Data center enterprise incidents (facility, noc, soc etc.).
- Strong analytical, troubleshooting, and decision-making skills under pressure.
- Familiarity with regulatory standards (e.g., SOC 2, HIPAA, ISO 27001, NIST).
- Excellent written and verbal communication, including technical documentation.
Preferred Skills
- Active learner, methodical, eager to follow procedures, dependable.
- Analytical, responsive, detail-oriented, collaborative, capable of leading investigations.
- Strategic, able to lead IR efforts, skilled at executive communication, mentor to junior analysts.
- Visionary, able to design incident response strategy, align security with business risk, lead multi-stakeholder efforts.
Compensation
Salary Range: $70,000 to $75,000 USD Annually (base pay only).