Data Center Technician
Astreya
Austin, Texas Metropolitan Area0–5 yrs1h agovia LinkedIn
About the Role
- Entry-level monitoring; triages basic alerts; supports investigations.
- Conducts initial incident investigations, escalates confirmed threats, and updates run books.
- Leads incident handling, coordinates cross-functional responses, and performs forensic analysis.
- Oversees incident response strategy, threat hunting, red/blue teaming initiatives, and executive-level reporting.
- Position covers Night Shift.
- Considering recent graduates or individuals with 6 months of experience.
Key Responsibilities
- Minimum of 3-5 years' experience in a command center, service center, or similar 24x7 operations center environment.
- Critical Power: Experience responding to failures in Uninterruptible Power Supplies (UPS), emergency generators, and Power Distribution Units (PDUs).
- Cooling & HVAC: Proven track record handling cooling loops, chillers, and Computer Room Air Conditioning (CRAC) units during thermal emergencies.
- Monitoring Tools: Hands-on experience triaging real-time alerts from Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) tools.
- Standard Operating Procedures: Following and executing Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents.
- Vendor Management: Experience coordinating with external utility companies, fuel delivery vendors, and specialized equipment technicians under tight SLAs.
Qualifications
- Experience in managing Data center enterprise incidents (facility, NOC, SOC, etc.).
- Associate’s degree in IT, or equivalent experience. 0–2 years in IT or Security Ops.
- Bachelor’s degree in Information Systems, or Computer Science. 2–4 years SOC/IR experience.
- 3–5 years of experience in incident response in a data center environment.
Required Skills
- Hands-on experience with Incident io, Grafana, Ring, JIRA, Teleport, Confluence.
- Familiarity with log sources (Windows, Linux, firewalls, cloud logs).
- Strong analytical, troubleshooting, and decision-making skills under pressure.
- Familiarity with regulatory standards (e.g., SOC 2, HIPAA, ISO 27001, NIST).
- Excellent written and verbal communication, including technical documentation.
Salary Range
- $70,000 to $72,000 USD Annually.
- Base pay only; does not include other forms of compensation.