Client Servicing Executive

Digital Obsession Communication Pvt Ltd

Key Responsibilities

• Build and maintain relationships with clients.
• Guide teams towards the achievement of client objectives.
• Pursue opportunities for account growth with existing clients.
• Build teams, think strategically, and develop successful client-agency relationships.
• Establish rapport and maintain long-term relationships with clients and internal teams.
• Implement Internet Marketing best practices that result in customer acquisition, retention, and growth.
• Supervise operations of multiple projects.
• Be responsible for all client communications, conflict resolution, and compliance on client deliverables.
• Work collaboratively with planning and creative teams to develop and execute digital strategies.
• Provide regular two-way communication between the client and team to ensure strong team representation and set proper client expectations.
• Manage program execution and financial performance while ensuring the overall strategy is sound and on point.
• Ensure tactical alignment with stated goals, objectives, and strategy.
• Prioritize and set expectations on key deliverables.
• Effectively manage projects to deliver on Cost, Quality, and Timing targets.
• Compile and analyze search data and metrics to make decisions regarding campaign direction.
• Perform click-through rate, conversion, spend, and creative analysis to identify growth/optimization opportunities.
• Maintain schedule performance index and cost performance index.
• Analyze social media insights to guide future social media campaigns.
• Monitor and evaluate search results and search performance across major search channels to improve rankings.
• Oversee On-Page and Off-Page Planning, Scheduling, and Implementation.

Requirements & Tech Stack

• Deep knowledge of On-Page & Off-Page activities, SEO, and factors influencing high rankings in Google.
• Strong awareness of Google Algorithm Updates.
• Ability to specify technical changes to technical/development teams.
• Expertise with Excel Reporting (Filters, Vlookup, Calculation Formulas, Pivot, Graph, Chart).
• Well versed with web analytics and presentation tools.
• Excellent written and oral communication skills.