Data Analyst

About the Role

The Senior Vice President Operations is a full-time remote role responsible for overseeing the Chamber’s operational strategy, processes, and performance. This role leads day-to-day operations, ensuring efficient delivery of member services, events, and initiatives that advance the Chamber’s mission. The SVP Operations will develop and implement operational frameworks, manage budgets and financial performance, and monitor key metrics to support sustainable growth. In collaboration with the executive team and board, this role will drive strategic planning, optimize internal workflows, and coordinate cross-functional projects. The position also involves building strong relationships with members and stakeholders, enhancing customer service standards, and ensuring that operational practices reflect the needs of the Antrim business community.

Key Responsibilities

• Oversee the Chamber’s operational strategy, processes, and performance.
• Lead day-to-day operations.
• Ensure efficient delivery of member services, events, and initiatives.
• Develop and implement operational frameworks.
• Manage budgets and financial performance.
• Monitor key metrics to support sustainable growth.
• Drive strategic planning.
• Optimize internal workflows.
• Coordinate cross-functional projects.
• Build strong relationships with members and stakeholders.
• Enhance customer service standards.
• Ensure operational practices reflect the needs of the Antrim business community.

Qualifications

• Demonstrated expertise in Operations Management, including designing, improving, and overseeing organizational systems and processes.
• Proficiency in P&L Management, budget oversight, and financial performance analysis.
• Strong commitment to Customer Service, with experience enhancing member or client experience in a service-oriented organization.
• Proven capability in Strategic Planning, with a track record of aligning operations with long-term organizational goals.
• Solid Project Management skills, including planning, execution, stakeholder coordination, and delivering initiatives on time and within scope.
• Experience in a leadership role within chambers of commerce, trade associations, or member-based organizations is highly beneficial.
• Excellent communication, negotiation, and relationship-building abilities.
• Comfort working remotely and collaborating across teams.
• Bachelor’s degree in Business Administration, Management, Economics, or a related field.
• An advanced degree or relevant certifications are a plus.