Client Services Representative

About the Role

We are hiring a polished, customer-oriented, and sales-driven Client Services & Sales Associate for a premium fitness and wellness brand in Bengaluru. This is a front-desk and studio operations role that combines luxury customer service, relationship management, sales, and revenue generation. The ideal candidate should have excellent communication skills, a professional demeanor, and experience catering to high-end customers. The role requires someone who can deliver a seamless customer experience while proactively identifying sales opportunities, recommending suitable membership packages, and achieving sales targets.

Key Responsibilities

• Client Servicing: Manage front-desk operations, welcome clients, handle class check-ins, and ensure a premium, personalized customer experience.
• Sales & Upselling: Promote memberships, class packages, services, and retail products while identifying opportunities to upsell and cross-sell.
• Revenue Generation: Work towards predefined sales targets, contribute to studio revenue, and follow up with prospective and existing clients to drive conversions.
• Relationship Management: Build strong client relationships, understand customer needs, and provide appropriate recommendations to improve retention and repeat business.
• Studio Operations: Maintain the studio's premium look and feel, ensure smooth daily operations, and uphold high standards of presentation and service.
• Team Coordination: Coordinate with fitness instructors and internal teams to ensure seamless studio operations and customer satisfaction.
• Product Knowledge: Develop a strong understanding of the brand's offerings, membership plans, services, and retail products.
• Problem Resolution: Handle customer queries and concerns professionally while maintaining a positive and solution-oriented approach.
• Team Support: Assist in onboarding and coaching new team members when required and contribute to a collaborative work environment.

Requirements & Tech Stack

• Excellent verbal communication, active listening, and interpersonal skills.
• A polished personality, professional grooming, and the ability to carry oneself confidently in a premium customer-facing environment.
• Experience interacting with high-end clientele and delivering personalized customer service.
• A sales-oriented mindset with the ability to achieve targets, upsell services, and convert leads into paying customers.
• Strong problem-solving, multitasking, and organizational abilities.
• Good computer skills and the ability to manage front-desk systems and customer information.
• Ability to work independently and collaboratively in a fast-paced studio environment.

Qualifications

• 0–2 years of experience in customer service, sales, hospitality, luxury retail, or a related customer-facing role.
• A genuine interest in fitness, wellness, and lifestyle brands is preferred.

Preferred Industry Background

• Premium Hospitality (e.g., Taj Hotels, Marriott)
• Aviation (customer service, guest relations, sales from airlines or premium aviation services)
• Luxury & Premium Retail (e.g., PVH Group brands, Calvin Klein, Tommy Hilfiger, H&M)
• Fitness & Wellness (premium fitness studios, boutique gyms, wellness brands)

Compensation & Location

• Compensation: 4.8–5.4 LPA + Performance-Based Incentives.
• Location: Ashok Nagar, Bengaluru, Karnataka.
• Working Schedule: 6 days per week, Day Shift, Weekend availability mandatory.