Customer Support Associate, Email & Chat
MediNex Workforce
IndiaFresher43m agovia LinkedIn
About Medinex Workforce
Medinex Workforce provides workforce solutions and talent development, connecting emerging talent with industry projects and hands-on experience.
Role Overview
We are hiring a Customer Support Associate for a 1 to 3-month full-time remote role. This position focuses on handling customer queries, troubleshooting user issues, providing clear email and chat correspondence, and ensuring high service standards.
Key Responsibilities
- Respond promptly and professionally to inbound user inquiries across email and live chat platforms.
- Investigate and resolve user issues by following standardized troubleshooting procedures.
- Log, prioritize, and update customer interaction records and tickets within CRM systems.
- Coordinate with internal technical and operations teams to escalate unresolved matters efficiently.
- Maintain daily response-time targets and quality benchmarks according to company service guidelines.
Requirements
- Any Graduate or final-year student in Arts, Commerce, Science, Business, or related streams (Freshers welcome).
- Strong written English skills with professional tone and email etiquette.
- Good typing accuracy and comfort managing simultaneous chat interactions.
- Patient, empathetic approach to customer handling and issue resolution.
- Dedicated laptop or desktop computer with a reliable high-speed internet connection.
Tech Stack
- Email Support
- Live Chat
- CRM