Telesales Specialist

About the Role

This is a full-time, on-site Telesales Specialist role based in Gurugram.

Key Responsibilities

• Make outbound and receive inbound calls to present products or services.
• Qualify leads and convert prospects into customers.
• Understand customer needs.
• Explain offerings clearly.
• Handle objections.
• Follow up on leads to achieve sales targets.
• Maintain accurate records in CRM systems.
• Coordinate with internal teams.
• Provide courteous support to existing customers.
• Participate in training and coaching sessions to improve product knowledge and sales techniques.

Qualifications

• Strong Customer Service and Customer Support skills, with a focus on building positive customer relationships.
• Excellent Communication abilities, including clear verbal communication and active listening.
• Proven Sales experience or aptitude, with comfort working in a target-driven environment.
• Ability to participate in and benefit from Training programs, applying new knowledge and techniques.
• Basic computer literacy and familiarity with CRM or call management tools.
• Ability to work on-site in Gurugram and manage a consistent full-time schedule.
• Self-motivated attitude, resilience when handling rejection, and strong problem-solving skills.
• Prior telesales, call center, or customer-facing experience is preferred but not mandatory.