In-Home Installation Technician
Best Buy
About the Role
As an In-Home Installation Technician, you’ll be responsible for the delivery, installation, integration, and troubleshooting of tech products such as home theater, computing, smart home, and networking. Beyond delivery and installation, you’ll identify solutions for customers’ lifestyles and technology needs through conversations. You’ll collaborate with other Geek Squad Agents, service partners, retail employees, and supply chain employees to drive performance aligned with Best Buy’s strategy and yearly initiatives.
Key Responsibilities
- Provide a seamless customer experience by advising and fulfilling on lifestyle recommendations regarding products and services.
- Perform a variety of fulfillment duties including delivery, installation, integration, networking, and troubleshooting of consumer electronics devices.
- Lead two-person jobs and perform other work independently.
- Manage inventory and vehicle maintenance.
- Process paperwork and payments.
- Provide feedback and training opportunities.
- Follow safety guidelines.
Requirements & Tech Stack
- Must be at least 21 years old.
- Must possess a current, valid driver’s license and maintain a driving record meeting Best Buy safety standards.
- Ability to acquire and maintain any state or local licensing, as required to perform the job effectively, within 90 days of hire.
- Ability to lift weight up to 75 pounds (with or without reasonable accommodation) and up to 150 pounds as part of a team (with or without reasonable accommodation).
- Ability to lift weight up to 250 pounds as part of a team with support tools (e.g., harnesses or lifts).
Qualifications
- 6 months of consumer electronics delivery, installation, integration, and troubleshooting experience.
- 6 months of customer service experience.
- Preferred: 6 months of experience in installation, integration, and troubleshooting of advanced or complex consumer electronics products.