Field Service Technician

About Rivian

Rivian is on a mission to keep the world adventurous forever. We build emissions-free Electric Adventure Vehicles and seek curious, courageous individuals. We challenge the status quo, reframe problems, and seek new solutions in unknown areas. Our diverse team shares a love of the outdoors and a desire to protect it.

Role Summary

This position is for emerging to mid-level Technicians eager to grow their technical skills and deliver an exceptional customer experience. As part of our junior talent pipeline, you will work under the mentorship of senior technicians and leadership to support EV repairs, inspections, and field service operations. The ideal candidate thrives in dynamic, fast-paced environments, possesses strong communication skills, and has a passion for innovation and adventure. While primarily based at a local service center, this role may involve remote work, traveling for mobile service, or supporting plant operations.

Key Responsibilities

• Vehicle Service & Repair: Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections at a service center, mobile route, or remote location.
• Technical Guidance & Learning: Learn to identify and explain the product line, EV framework, tools, and accessories. Establish peer relationships and work under the mentorship of senior technicians.
• Procedure & Safety Adherence: Utilize technical resources and follow repair procedures efficiently without compromising quality or safety.
• Quality Assurance: Conduct road tests on vehicles post-repair to verify quality and ensure operational safety.
• Parts & Operations Management: Assist with day-to-day parts operations, including ordering, receiving, shipping, inventory tracking, and work order/expense reporting.
• Documentation: Maintain proper, detailed technical notes and documentation for all completed and in-process repairs.
• Customer Interaction: Perform duties with high professionalism when interacting with customers, families, third-party affiliates, and suppliers.
• Continuous Improvement: Identify process areas for improvement, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
• Professional Growth: Actively engage in required training, stay current on evolving technical skills, and maintain high-quality work with minimal supervision as experience increases.

Qualifications

• High School Diploma, GED, or recognized equivalency credential.
• Minimum age of 21 years old.
• Valid driver’s license with a clean driving record (no suspensions or revocations within the past 3–5 years).
• Ability to drive a non-commercial truck and trailer is preferred.
• Availability for a standard 40-hour workweek, including potential shifts on weekends, holidays, early mornings, evenings, or overnights.
• Flexibility for travel to regional locations or production facilities.
• Proficient with laptops/computers in Windows or Mac environments, as well as work order management systems.
• Eagerness to learn, strong organizational skills, time management, and high attention to detail.
• Ability to perform physical tasks, including sitting, standing, walking, bending, kneeling, reaching, and lifting up to 50 lbs.
• Graduation from an accredited automotive repair school/program is highly preferred.
• 0–3 years of hands-on experience in an automotive shop or technical environment; open to recent graduates.
• Basic exposure to electric vehicle (EV) / hybrid frameworks, or experience working in fast-paced start-up environments is a plus.
• Foundational understanding of basic electricity theory (high voltage vs. low voltage awareness).
• Familiarity with basic circuit measurement tools (DVOM).
• Introductory exposure to reading electrical schematics.
• Familiarity with basic hand and power tools.
• Entry-level tire repairs and basic vehicle alignments.
• Basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Pay Disclosure

The hourly range for this role is $28.13 - $36.27 for New York based applicants. An employee’s position within the salary range will be based on factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for an annual performance bonus.

Rivian offers a comprehensive package of benefits for full-time and part-time employees, including paid vacation, paid sick leave, and a competitive portfolio of insurance benefits. Eligible employees may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program.