Wealth Management Client Associate

About the Role

Merrill Wealth Management provides comprehensive wealth management and investment products and services. Our Financial Advisors and Wealth Management Client Associates help clients pursue their life goals through a personal relationship with an advisory team. We believe trust comes from transparency, and our advisory teams have access to Merrill's investment insights and Bank of America's banking convenience. Merrill is committed to an in-office culture that supports collaboration, engagement, and career development.

Key Responsibilities

• Provides client service support to potentially multiple Financial Advisors (FAs).
• Supports enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, customizing solutions based on specific needs.
• Serves as the most frequent point of contact within Merrill to address all service needs of clients.
• Provides excellent client service by educating them on the bank's service and banking offerings.
• Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests.
• Assists with ensuring practices align with the bank's policies and procedures to support operational excellence, protect clients, and manage risk.
• Identifies, deepens, and maintains client relationships by emphasizing the bank's offerings and promoting the incorporation of banking into day-to-day practices, while communicating outputs to the FA.
• Supports day-to-day team activities and needs, including covering roles during absences or seasonal increases in need, leading with a client-first mindset.

Requirements & Tech Stack

• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results.
• Demonstrates a client-centric mindset, always acting in the best interest of the client.
• Ability to learn and adapt to new information and technology platforms.
• Strong computer application skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Salesforce.
• Demonstrates professional verbal and written communication skills.
• Skills:
• Account Management
• Client Management
• Customer and Client Focus
• Issue Management
• Oral Communications
• Business Development
• Client Solutions Advisory
• Pipeline Management
• Prioritization
• Administrative Services
• Emotional Intelligence
• Referral Identification
• Written Communications

Qualifications

• Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent.
• Desired Qualifications:
• Currently holds or is pursuing FINRA Securities Industry Essentials (SIE), Series 7, and/or Series 66 (63 and 65 accepted in lieu of 66).
• Possesses industry knowledge and an understanding of investment products.
• Experience working with clients, quickly fulfilling their needs, delivering complex solutions, and providing an excellent client experience.
• Comfortable operating in a fast-paced environment with changing and evolving responsibilities.
• Detail oriented.
• Demonstrates a commitment to continuous learning and professional growth.
• Exhibits sound judgment and discretion when handling sensitive information.

Shift: 1st shift

Hours Per Week: 37.5