Customer Support Executive

Building Services Design & Energy Institute - MEPa2z

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services to assist customers in making informed decisions.
• Resolve customer complaints and issues efficiently, ensuring a positive customer experience.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to address customer needs and improve service delivery.
• Identify opportunities for upselling or cross-selling products based on customer needs.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements & Tech Stack

• Proven experience in customer support or a related field.
• Strong relationship management skills with the ability to build rapport with customers.
• Excellent verbal and written communication skills.
• Problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.