Residential Installation & Service Technician

About the Role

Comcast brings together the best in media and technology. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. This is an entry-level position requiring an increasing degree of proficiency and decreasing degree of onsite supervision to complete installation and troubleshooting activities.

Key Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required.
• Work within manufacturer's rated weight capacity for all equipment.
• Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
• Drive a company vehicle safely and maintain a valid driver’s license.
• Complete required training, certifications, background checks, and licensing within defined timeframes.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.
• Other duties and responsibilities as assigned.

Requirements & Tech Stack

• Broadband installation and troubleshooting for voice, video, and data services.
• Field assessments.
• Meet/exceed company standards/metrics.
• Complete necessary certifications and education.
• Work directly in customers’ homes and neighborhoods.
• Physical work in a variety of environments, including outdoor conditions and confined spaces.
• Reliable, consistent attendance and flexibility to work a variety of schedules—including nights, weekends, holidays, and occasional overtime (such as four 10-hour days or extended shifts when needed).
• Works on straightforward tasks using established procedures.

Qualifications

• High School Diploma / GED
• Customer-Focused
• Professional Etiquette
• Technical Knowledge
• Adaptability
• Self Motivation
• Resilience
• Critical Thinking Problem Solving
• Communication

Compensation

• Base Pay: $18.20/hour
• Quarterly bonuses
• Paid training
• Comprehensive benefits effective Day 1: health, dental, and vision coverage, paid time off, company-observed holidays, and discounted cable services.