Service Technician 1

Key Responsibilities

• Performs basic work using clearly prescribed procedures.
• Responds to customer requests for service, including connections and disconnections.
• Informs customers of needed repairs and answers basic questions, assuring customer understanding and satisfaction.
• May disconnect service as necessary and perform collection efforts on delinquent accounts.
• Installs, programs, and operates Wireless Meter Reading (WMR) equipment.
• Assists with activities to ensure responsiveness to natural gas and other emergencies.
• Completes and maintains accurate records and reports to comply with Company and regulatory requirements.
• May read meters and record usage for billing.
• May be required to hold stand-by duty, work shifts, holidays, weekends, emergency call outs, and occasional extended hours.
• Is subject to reporting outside regular work area.
• Identifies, addresses, and reports safety and encroachment issues to their resolution and completion.
• Is responsible for the safe operation and inspection of assigned Company vehicles and equipment.
• Demonstrates support for and adheres to the Company's values, strategies, policies, and procedures, learning the core values of AtmoSpirit, Customer Service, Safety, and the Company's Code of Conduct.
• Must become familiar with the Safety Manual, live by its intent, and contribute to creating and maintaining a safe working environment.
• Must complete all required safety training.

Requirements & Tech Stack

• High school diploma or General Equivalency Diploma (GED).
• Valid driver's license in accordance with Company standards.
• Must complete assigned classes, Operator Qualifications (OQ), and On-the-Job Training (OJT) specific to the Service Learning Path.
• Must maintain position OQs and any other required OQs and classroom training or certifications.
• Ability to utilize the Company's internet/intranet web site and available resources for data entry, reference, and/or retrieval tasks.

Physical Demands

• Ability to lift and carry 45 pounds from the ground to 42 inches.
• Ability to lift 53 pounds from the ground to 52 inches.
• Ability to generate 95-foot pounds of force at a contact point of 32 inches.
• Ability to bend, stoop, squat, kneel, and/or crouch.
• Ability to walk a distance of 500 feet.
• Requires acute sense of sight and hearing (corrected or uncorrected) and strong sense of smell.
• Occasional work on ladders, roofs, attics, and under houses, as well as in confined spaces.

Work Conditions

• Requires entry to customer premises.
• Works outdoors in all types of weather and may be exposed to extremes of climate and temperatures, high noise levels, rough terrain.
• May have residence requirement due to call-out response time.
• Works as an individual contributor and/or as a member of a team.
• This is a Safety-Sensitive position. Pre and post-employment screenings, including but not limited to drug testing (as outlined by the DOT and PHMSA) and motor vehicle record (MVR) background checks, are required.