Information Technology Generalist 1

About the Role

Become a Technology Generalist 1 with the Department of Corrections (DOC) at the State Correctional Institution (SCI) at Albion. This role involves supporting essential systems, troubleshooting complex issues, assisting users, and working with a wide range of technology.

Key Responsibilities

• Technical Support: Troubleshoot automation issues, diagnose equipment problems, research solutions, and coordinate repairs.
• Systems Administration: Configure computers, manage user accounts, conduct system audits, and maintain network resources and logs.
• Equipment Management: Install, upgrade, track, and prepare equipment, including computers, software, network components, and cabling.
• User Assistance: Provide support, answer technical questions, and train staff on equipment and software.
• Liaison Tasks: Support satellite offices, attend required training programs, and complete administrative tasks for the Business Manager.
• Procurement Support: Order, track, receive, and inventory technology equipment and supplies.

Work Schedule and Additional Information

• Full-time employment, 37.5 hours per week.
• Work hours: 8:00 AM - 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework is not an option for this position.
• Communication regarding this position will be sent via email.

Requirements & Tech Stack

• Information Technology experience in one or more of the following areas:
• Applications development or maintenance
• Networking or desktop services
• Web site development or web site design
• Other information technology support/administration services

Qualifications

• Minimum Experience and Training Requirements:
• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth or equivalent Federal Government job title); OR
• Three years of information technology experience in applications development/maintenance, networking/desktop services, web site development/design, or other IT support/administration; OR
• One year of information technology experience in the above areas, plus an associate's degree in any information technology field; OR
• An equivalent combination of experience and training.
• Successful completion of basic training in Elizabethtown, PA is required.
• Must meet the PA residency requirement.
• Must be able to perform essential job functions.
• Must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Application Instructions

• Resumes, cover letters, and similar documents will not be reviewed.
• Information to support eligibility must be provided on the application.
• Attach a copy of college transcripts if claiming education. Unofficial transcripts are acceptable.
• Applications must be submitted by the posting closing date.
• Completing the application and supplemental questions serves as the exam for this position.