Residential Installation & Service Technician

Job Title: Residential Installation & Service Technician

Company: Comcast

Key Responsibilities

• Perform residential installations, service changes, and disconnects, adhering to safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology.
• Verify service quality using required testing tools and make adjustments for reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment.
• Report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely.
• Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks.
• Work within manufacturer's rated weight capacity for all equipment, including ladders and aerial lifts.
• Lift and carry equipment weighing 70 pounds or more.
• Work in crawl spaces or attics.
• Perform duties near electrical sources.
• Drive a company vehicle safely.
• Complete required training, certifications, background checks, and licensing.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.
• Other duties and responsibilities as assigned.

Requirements & Tech Stack

• Broadband installation and troubleshooting activities for voice, video, and data services.
• Field assessments.
• Completion of necessary certifications and education.
• Works on straightforward tasks using established procedures.
• Valid driver's license.

Qualifications

• High School Diploma / GED.
• Customer-Focused.
• Professional Etiquette.
• Technical Knowledge.
• Adaptability.
• Self Motivation.
• Critical Thinking Problem Solving.
• Resilience.
• Communication.

Compensation: $20/hour, plus quarterly bonuses and paid training.

Benefits are effective on Day 1 and include health, dental, and vision coverage, paid time off, company-observed holidays, and discounted cable services.

This role requires reliable, consistent attendance and flexibility to work a variety of schedules—including nights, weekends, holidays, and occasional overtime.