Field Engineer

About the Role

The Field Engineer will provide engineering support to the sales team, assisting with construction management and after-sales field support. This role involves frequent travel to job sites within a specific territory, with a base at the sales office in Bala Cynwyd, PA. The position includes both field and office work, extensive formalized training, and mentorship to develop skills and understanding of CaptiveAire products, troubleshooting, and application engineering processes.

Key Responsibilities

• Estimated 50% to 75% of time spent in the field on job sites.
• Supporting installations and equipment start-ups to ensure high-quality outcomes and adherence to engineering principles.
• Handling complex troubleshooting issues.
• Customer service and coordination with CaptiveAire team, contractors, engineers, installers, and CaptiveAire Service.
• A combination of field work and data analysis and remote troubleshooting using building management systems (travel required).
• Product Support: Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions.
• Maintain expert-level knowledge of all CaptiveAire products.
• Work closely with the engineering team, service team, local sales team, and customers to find the best outcomes on installed jobs.
• On-site for construction trade coordination meetings and start-ups.
• Review and analyze data gathered from installed equipment to make product improvements, utilizing the CASLink remote monitoring system.
• Use mechanical building design knowledge to review applications for customers and suggest improvements in operation.
• Perform 3rd party training for outside contractors on CaptiveAire products.
• Provide reports to the Regional Manager and other teams on customer feedback/challenges, quality, and product improvements/issues.

Requirements & Tech Stack

• 0-5 yrs experience.
• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
• Hands-on, technical internship/co-op experience is preferred.
• Must enjoy hands-on product exposure.
• HVAC and/or electrical experience strongly preferred.
• Multi-tasking, problem-solving, and strong communication skills are a must.
• If not already completed, expectation of FE Exam completion in the area of study for engineering graduates within 6 months of employment.
• MUST BE A “GO GETTER”!
• Must be able to travel for training.
• Building management systems.
• CASLink remote monitoring system.

Qualifications

• 0-5 yrs experience.
• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
• Hands-on, technical internship/co-op experience is preferred.
• Must enjoy hands-on product exposure.
• HVAC and/or electrical experience strongly preferred.
• Multi-tasking, problem-solving, and strong communication skills.
• If not already completed, expectation of FE Exam completion in the area of study for engineering graduates within 6 months of employment.
• Must be able to travel for training.

Salary & Benefits

• Salary: $70k-$100k base, negotiable dependent on experience.
• Additional monthly bonus based on productivity and profits.
• Medical, dental, and vision insurance.
• Disability & life insurance based upon election of medical insurance.
• 401k with employer match.
• Paid holidays.
• Paid time off (PTO) based upon tenure.
• Flexible spending account (FSA).
• Tuition reimbursement, including for Professional Engineering (PE) License.
• Relocation assistance.