IT Support Spec I

Role Overview

The Specialist IT Support I is responsible for providing first-line IT support to internal employees, ensuring the successful deployment, maintenance, and support of end-user devices and IT services. This role supports workstation lifecycle management, onboarding and offboarding activities, IT asset management, security compliance, and day-to-day technical support while collaborating with cross-functional teams to deliver a seamless employee experience.

Key Responsibilities

• Provide first-line technical support for hardware, software, and workstation-related issues.
• Image, configure, deploy, and track employee workstations across the organization.
• Support employee onboarding and offboarding by coordinating IT equipment and system access.
• Manage IT assets, inventory, and workstation locations, including office relocations.
• Ensure compliance with security standards and audit requirements, including SOX, PCI, and SOC2 controls.
• Create and maintain IT documentation and contribute to the department knowledge base.
• Support conference room technology and provide emergency assistance when required.
• Escalate and report recurring or complex technical issues.
• Coordinate warranty support with vendors and third-party providers.
• Assist with inventory procurement and IT infrastructure projects.
• Provide IT support for company and customer-facing events.
• Perform additional duties as assigned.

Qualifications

Education

• High school diploma required.
• Bachelor's degree in Information Technology or a related field, or an equivalent combination of education and experience, preferred.

Experience

• 6 months to 2 years of experience in an IT support or Help Desk role.
• Experience supporting both on-site and remote users.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Customer-focused approach with strong phone support and service skills.

Technical Skills

• Basic troubleshooting experience with Microsoft Office applications and other software.
• Working knowledge of Windows operating systems and general computer hardware.
• Ability to quickly learn and apply new technologies and technical processes.