Sales Development Program, Phoenix, AZ

About the Role

Join UnitedHealthcare's Sales Development Program in Phoenix, AZ, as a Sales Agent. This full-time, inbound call role focuses on simplifying healthcare, building healthier communities, and removing barriers to quality care.

Key Responsibilities

• Handle inbound calls from prospective members to identify needs and convert them into qualified leads or sales.
• Ask appropriate questions, listen actively, and document information in computer systems.
• Utilize knowledge of the product portfolio to assess prospect needs, explain product differences, and assist in product selection.
• May make outbound calls for follow-ups or to review products/services with current members.
• Assist prospects with phone enrollment applications, ensuring complete and accurate information.
• Meet established goals for performance, attendance, and consumer experience.
• Meet and maintain requirements for agent licensure, appointments, and annual product certification.
• Apply AI tools and techniques to drive efficiency, insights, and innovation within the functional area.
• Design, develop, and deploy AI-powered solutions to address complex business challenges.
• Build and optimize prompts for analysis, reporting, and automation.
• Integrate AI into workflows (e.g., reporting, dashboards, operations processes).
• Analyze data using AI-enabled tools and generate insights.
• Collaborate with teams to identify opportunities for AI-driven improvements.
• Ensure responsible and compliant use of AI solutions.

Work Schedule

• Operating hours: Monday - Friday 7:00 AM - 9:00 PM.
• Shift provided during training, with rotational weekend work.
• Flexibility desired based on business seasonality.

Work Location & Training

• Phoenix, AZ.
• Training: Fully onsite for 6-10 weeks. Schedules determined by Hiring Manager after training completion.
• No relocation assistance or visa sponsorship available.

Program Features

• Accelerated career growth through a structured Sales Development Program.
• Opportunity to learn new skills and foster continued growth.
• Collaborate with experienced professionals, mentors, and sales leaders.
• Build relationships within a close-knit community of peers.
• Curriculum-based and structured development program.

Requirements & Tech Stack

• No insurance license is required prior to starting; the company will pay for and provide support to obtain required state insurance licenses.
• Required to successfully complete UHC Portfolio Agent New Hire training classes and demonstrate proficiency.
• Experience with Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• Must be eligible to work in the U.S. without company sponsorship now or in the future.

Qualifications

• Currently in final year of obtaining a Bachelor's degree (or obtained degree no longer than 24 months prior to position start date, from an accredited college/university).
• Bachelor's Degree must be obtained prior to start of employment.
• Work or volunteer experience in sales, customer service, health care, or health insurance (preferred).

Compensation & Benefits

• Guaranteed base pay + monthly sales incentive earning potential.
• Average first-year annual earnings: $60K (base + commissions).
• Top performers can earn $80K+.
• Sign-on bonus: Up to $3,000 for external candidates ($2,000 base + $1,000 if licensed at offer).
• Paid Time Off: 18 days accrued during the first year + 8 Paid Holidays.
• Medical Plan options with Health Spending Account or Health Saving Account.
• Dental, Vision, Life & AD&D Insurance.
• Short-term and Long-term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, etc.).
• Hourly pay range: $16.00 to $24.00 per hour.
• Eligible to receive bonuses based on sales performance.