Customer Service Representative

Lyros Technologies Pvt Ltd-CMMI Level 3

Key Responsibilities

• Handle customer inquiries via phone, email, or chat in a professional and courteous manner.
• Provide technical support and troubleshooting assistance to customers experiencing issues with our services.
• Maintain a high level of customer satisfaction by ensuring timely and effective resolution of customer issues.
• Document customer interactions and feedback in our CRM system to help improve service delivery.
• Collaborate with team members and other departments to enhance the overall customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Requirements & Tech Stack

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in technical support and troubleshooting.
• A positive attitude and a willingness to learn and adapt to new challenges.

Qualifications

• Experience in customer service, particularly in an international BPO setting, is preferred.