Travel Technology Operations Specialist

The Travel Technology Operations Specialist supports technology and AI initiatives across the Travel, Meetings & Events (TME) portfolio. This role acts as the operational representative and communication bridge between Enterprise Technology (ET), business subject matter experts (SMEs), and delivery teams.

Key Responsibilities

• Operational Representation
• Provide operational insight and business context throughout Travel Technology and AI solution delivery.
• Help delivery teams understand travel processes, market variations, user impacts, and support considerations.
• Coordinate the collection, organisation, and validation of operational content from SMEs to support knowledge bases used by AI-enabled travel solutions.
• Identify operational risks, dependencies, and practical constraints, and raise them with the project team.
• Stakeholder and SME Coordination
• Act as the primary communication bridge between ET, delivery teams, and business and operational SMEs.
• Identify and engage appropriate SMEs, coordinating their participation in workshops, walkthroughs, and validation activities.
• Translate operational knowledge into clear, structured input for technology teams and communicate technical direction, decisions, and impacts back to SMEs in accessible business language.
• Engage traveler user groups early to validate strategy and proposed deliverables, gathering feedback to inform decision-making, prioritization, and delivery planning.
• Maintain clear information flows, decisions, and follow-ups so ET and project teams can access the operational expertise needed to inform their work.
• Operational Review and Validation
• Review proposed solutions from an operational perspective, including process impacts, market considerations, and support implications.
• Provide clear operational feedback and recommendations without owning requirements, functional design, or technical decisions.
• Confirm that key operational assumptions are practical and scalable.
• Deployment and Stabilisation Support
• Support deployment readiness by confirming that operational impacts have been identified and relevant stakeholders engaged.
• Provide local Travel Managers with the operational input needed to support market communications and engagement.
• Gather post-go-live feedback, provide business context for issue assessment, and identify improvement opportunities.

Scope

• In Scope: Travel-specific TME tools and automations, non-Concur travel integrations, AI-enabled travel solutions owned by TME Innovation, coordination of operational content for AI knowledge bases, and related travel ecosystem technology.
• Out of Scope: Concur ownership or support; business analysis; requirements or functional documentation; process or solution design ownership; technical architecture; project budgets, timelines or governance; formal ownership of communications, training or change management; and technical ownership of AI platforms or knowledge-base architecture.

Requirements & Tech Stack

• Experience in corporate travel, travel operations, business operations, or a technology-enabled service environment.
• Strong communication, stakeholder management, coordination, and relationship-building skills, with the ability to bridge technical and operational audiences.
• Ability to understand complex operational processes and translate risks, impacts, and business knowledge into clear, structured information.
• Experience working across functions, markets, and cultures in a global environment.
• Practical problem-solving skills and the confidence to challenge assumptions constructively.
• Experience supporting technology implementation, operational change, knowledge management, or continuous improvement is desirable.
• Knowledge of corporate travel technology, AI-enabled solutions, Travel Management Companies, or the wider supplier ecosystem is desirable.