Tier 1 Support Specialist

About the Role

Astor & Sanders Corporation is seeking a Tier 1 Support Specialist for a full-time, onsite position in the Lakewood, CO area.

Key Responsibilities

• Provide hardware and software support for Windows and some Mac desktops and laptops.
• Troubleshoot user accounts, software, and hardware problems.
• Appropriately escalate problems to designated support levels using defined processes.
• Respond to all requests for assistance.
• Log and report each service request.
• Close out trouble calls.
• Other duties as assigned.

Requirements & Tech Stack

• Experience with Microsoft Windows.
• Experience using Microsoft Office suite.

Qualifications

• Six months of technical support experience.
• No experience needed with a vocational technical school certificate (HDI).
• Strong written and oral communication skills are required.