Medical Services Coordinator

Job Title: Medical Services Coordinator

Company: LifeStance Health

About the Role

The Medical Services Coordinator serves as a point of contact to coordinate medical care, provide support to patients and psychiatric clinicians, and ensure quality customer service to in-person and remote patients and clinicians.

Compensation

Starting at $21.00/hourly, plus quarterly bonus/incentive potential.

Location

4000 Faber Place Dr Ste 110, Charleston, SC 29405

Key Responsibilities

Operational Excellence

• Create a positive work environment and support in-office clinician and staff engagement activities.
• Provide strong customer service, responding quickly and appropriately to patient needs.
• Communicate with peers, clinicians, and patients to support patient care and clinician satisfaction.

Patient Support

• Assist psychiatric clinicians with patient care aspects, including prior authorizations, lab orders, letters for patients, records requests, and coordination of needed patient forms (e.g., FLMA).
• Facilitate communication between patients, medical staff, and pharmacies.
• Manage phone systems, answering incoming calls and providing patient support for medication-related questions, refill requests, release requests, appointment reschedules, and other inquiries.
• Ensure accuracy of patient pharmacy information in the medical record.
• Scan all hard copy correspondence into the patient’s EHR record.
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting.
• Handle urgent requests by triaging patient issues and directing them to correct departments or escalating for assistance.
• Assist in the coordination of external referrals for patient care.

Clinician Support

• Provide general clinician support, assisting with administrative questions and/or duties such as sending letters and faxes.
• Coordinate with clinicians regarding any additional patient questions.
• Aid psychiatric clinicians in the termination process for patients (e.g., termination letter, external referral, AMD status).

Requirements & Tech Stack

• Proficient in using Computer Software Applications, including Microsoft Office and EMRs.
• Comfortable handling sensitive and confidential information (HIPAA).

Qualifications

Education

• High School or equivalent required.
• Associate's/Bachelor's degree preferred.

Experience

• 1+ years of experience in healthcare operations, customer service, or a similar role or setting preferred.

Skills & Abilities

• Ability to multitask and prioritize duties.
• Ability to work independently and as a team member.
• Strong communication skills, both written and verbal.

Professionalism and Decision-Making

• Behave Ethically: Adhere to ethical behavior and business practices.
• Build Relationships: Establish and maintain positive working relationships.
• Growth Mindset: Actively look for ways to improve processes and performance.
• Flexibility and Adaptability: Willingness to be flexible in responsibilities and adapt to company needs.
• Organization & Attention to Detail: Set priorities, develop work schedules, monitor progress, and track details accurately.
• Conflict Resolution: Resolve problems effectively and express disagreements constructively.

Physical Requirements

• Regularly required to sit, stand, bend, talk, and hear.
• Frequently required to walk.
• Able to lift and/or move objects up to 25 pounds.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.