Office Coordinator

Job Title: Insurance Office Coordinator

Company: Pedersen Insurance Agency – Farmers Insurance

Location: Roseburg, Oregon

Job Type: Part-time, with potential for full-time employment

Key Responsibilities

• Answer incoming phone calls, respond to emails, and direct customer inquiries.
• Greet customers and provide a welcoming, professional experience.
• Assist customers with insurance questions, policy information, and general service requests.
• Help prepare insurance quotes, review customer information, and gather necessary details for new policies.
• Sell and recommend insurance products, including auto, home, and other personal insurance coverage.
• Build and maintain positive relationships with new and existing customers.
• Assist with policy changes, renewals, billing questions, documentation, and routine insurance service tasks.
• Maintain accurate customer records and complete data entry in agency systems.
• Assist with scheduling appointments, following up with prospective customers, and tracking outstanding requests.
• Keep the office clean, organized, and professional, including the reception area and common spaces.
• Support daily office operations and assist with additional administrative or insurance-related tasks.
• Learn insurance products, agency procedures, and applicable requirements.

Requirements & Tech Stack

• At least 18 years of age.
• An active Oregon Property and Casualty insurance license is preferred.
• Willingness to obtain an Oregon Property and Casualty license if not currently held.
• Some college education is preferred.
• Previous experience in customer service, administrative support, reception, sales, or a similar role is preferred.
• Experience answering business phone calls and managing email correspondence.
• Strong written and verbal communication skills.
• Good organizational skills, attention to detail, and ability to manage multiple tasks.
• Basic computer proficiency and ability to learn new software and office systems.
• A strong work ethic, dependable attendance, and a willingness to learn.
• A professional, friendly, and customer-focused attitude.
• Ability to work independently and contribute to a small team.
• Willingness to learn about insurance products, customer needs, and the sales process.

Skills & Career Development

• Opportunity to gain valuable experience in office administration, customer service, sales, and the insurance industry.
• Develop professional communication skills.
• Learn how an insurance agency operates.
• Build customer relationships.
• Continue developing insurance knowledge.

Position Details

• Job Title: Insurance Office Coordinator
• Company: Pedersen Insurance Agency – Farmers Insurance
• Location: Roseburg, Oregon
• Job Type: Part-time, with potential for full-time employment
• Schedule: To be discussed during the interview process
• Work Location: In person
• Pay: $17.00 - $23.00 per hour

Benefits

• Flexible schedule
• Paid time off
• Work Location: In person

Contact Information

• Email: [email protected]
• Call or Text: 541-673-5402