Retail Store Associate, Cashier

About the Role

The Retail Store Associate - Cashier is responsible for providing excellent customer service, accurately processing transactions, and maintaining a clean, safe, and welcoming checkout area.

Key Responsibilities

• Accurately process customer transactions using the point-of-sale system.
• Count and return change correctly according to company standards.
• Bag items carefully and efficiently.
• Follow company standards for returns and exchanges.
• Maintain adequate change in the cash drawer and notify management when additional change is needed.
• Keep the checkout area clean, organized, and stocked.
• Stay informed on current promotions, advertisements, and product information.
• Assist with stocking, organizing, and merchandising products in the Front End Department and other assigned departments as needed.
• Remain attentive, professional, and positive while serving customers.
• Perform other duties as required and/or assigned.

DISCOUNT FREIGHT & GROCERY SERVICE STANDARDS

• Build genuine relationships with customers and team members.
• Smile, make eye contact, and greet every customer warmly.
• Walk customers to the product they need—never just point.
• Take ownership of problems and work to resolve them quickly.
• Anticipate customer and team needs before they ask.
• Create and maintain a clean, organized, positive and professional work area.
• Treat every customer and team member with dignity and respect.
• Continuously improve your knowledge and skills.
• Create memorable customer experiences.
• Follow through to ensure every customer and team member's concern is fully resolved.
• Work together across all departments.
• Be empowered to solve problems without waiting for permission.
• Look for ways to improve systems, not just fix mistakes.
• Leave every interaction better than you found it.

Requirements & Tech Stack

• High school diploma or equivalent is required.
• Flexibility and willingness to adjust plans based on company needs.
• Interpersonal and customer service skills.
• Organizational skills and attention to detail.
• Time management skills with a proven ability to meet deadlines.
• Analytical and problem-solving skills.
• Ability to complete training/certification to properly and safely operate pallet jack and/or forklift.
• Proficiency in using computers and mobile phones to manage emails, digital calendars, and other company communication and task-management tools.
• Ability to communicate effectively with customers, team members, and managers, with or without reasonable accommodation.
• Ability to stand and walk for full shifts, with the exception of scheduled breaks.
• Ability to regularly push, pull, and lift items weighing up to 50 pounds.
• Ability to reach above head and crouch.
• Ability to consistently use a computer with a screen.
• May be required to work in cold or hot environments.