AI Engineer I

About the Role

We are hiring an AI Engineer I to serve as a generalist on the AI Engineering team, splitting time between junior AI engineering work and day-to-day administration of our content management systems (SharePoint Online, NetDocuments) across NMS Group's affiliate entities. This role reports directly to the AI Engineering Manager. You will support senior engineers on AI-enabled builds (automation, integrations, lightweight tooling) while also owning routine administration, access provisioning, and tier-1/tier-2 support for the systems where our business content lives. This is a strong entry point for someone early in their career who wants exposure to both applied AI engineering and enterprise systems administration, with room to grow into a deeper AI engineering track or a platform/CMS administration track as the department scales.

Key Responsibilities

AI Engineering Support

• Assist senior AI engineers with building, testing, and documenting AI-enabled solutions: lightweight automations, prompt and workflow design, and integrations with line-of-business systems.
• Support administration of the Claude Enterprise environment, including user provisioning, role-based access, and basic usage monitoring.
• Help maintain the department's reusable tooling, templates, and playbooks.
• Write basic scripts or Power Automate flows to connect AI tools, SharePoint, NetDocuments, and other business systems.
• Contribute to intake tracking, status reporting, and documentation for AIE engagements.

Content Management Systems Administration

• Administer SharePoint Online: site and library provisioning, permissions, information architecture, retention and records policies, and Lists.
• Administer NetDocuments: workspace and cabinet configuration, user and group permissions, profile management, and third-party integrations.
• Serve as the first point of contact (tier-1/tier-2) for content management system issues and access requests across NMS Group's affiliate entities, escalating complex issues appropriately.
• Support related Microsoft 365 administration tasks (Entra ID groups, licensing, basic tenant settings) as needed.
• Maintain clear, current documentation of CMS configurations, standard operating procedures, and governance policies.

Qualifications

• 0–2 years of professional experience in IT, systems administration, or software/AI engineering.
• Working knowledge of, or demonstrated aptitude to quickly learn, SharePoint Online administration and a document management system such as NetDocuments.
• Basic scripting ability (Python, PowerShell, or Power Automate) and comfort working with APIs.
• Genuine interest in applied AI: hands-on experience with LLM tools (Claude, ChatGPT, or similar) and curiosity about prompt engineering and AI-enabled workflows.
• Strong documentation and communication skills; comfortable supporting both technical and non-technical stakeholders.
• Detail-oriented and organized, with the ability to manage multiple support requests and small projects at once.

Nice to Have

• Familiarity with Microsoft Entra ID and the M365 admin center.
• Exposure to Jira and Confluence administration.
• Coursework or project experience involving retrieval-augmented generation, agentic workflows, or automation platforms.
• Experience in a regulated or multi-entity environment where data isolation and governance are first-class concerns.