Inside Sales Representative

About the Role

The objective of the Inside Sales Representative is to retain and grow a loyal, satisfied, and profitable SMB client base, and to prospect and sell into a designated list of non-KM users. This role involves a cadence of outreach to refresh current services and products, and to introduce and sell other Konica Minolta offerings. The ISR is responsible for managing client expectations and satisfaction, acting as the primary relationship liaison between Konica Minolta and their assigned client and prospect base. The ISR is a client advocate and must engage clients in accordance with Konica Minolta core values. They work closely with local market support teams, their sales manager, and the market service delivery team to ensure client needs are addressed and that clients are informed of all KMBS offerings.

Key Responsibilities

• Manage a group of contracted clients and assigned prospects.
• Conduct outbound communications via phone calls, emails, social media, and web meetings.
• Perform end-to-end sales for small businesses.
• Demonstrate the benefits of Konica Minolta products, services, and solutions to clients.
• Develop and present proposals tailored to specific client business needs.
• Identify and establish relationships with key decision-makers to secure new business and strengthen partnerships.
• Manage activities related to client retention.
• Consistently close sales and achieve monthly activity and revenue goals.
• Generate revenue from the full service portfolio, including extended services/offerings.
• Perform accurate account forecasting and pipeline development.
• Lead generation for Managed Services and IT offerings, including IT Procurement.
• Conduct periodic Technology Business Planning review sessions and assessments with clients to understand their technology roadmap.
• Manage Accounts Receivable (AR) escalation to ensure timely payment of invoices.
• Coordinate with the Market team and the AM’s direct manager to leverage resources.
• Assist with documentation related to all phases of the client lifecycle.
• Identify and propose additional projects.
• Track all leads, activities, and meetings through the CRM system.

Requirements & Tech Stack

• CRM system

Qualifications

• High level of energy and commitment to sales goals in a dynamic environment.
• Tenacity and desire to grow your career and achieve success within KMBS.
• Ability to multi-task and manage multiple priorities.
• Must be able to learn new concepts, applications, and technologies quickly.
• Ability to deal with changing priorities to complete tasks in a short period of time.
• Exceptional organizational and time management skills.
• Strong business development, negotiation, and influencing skills.
• Excellent written and verbal skills.
• Ability to effectively communicate and explain complex technical information to non-technical people.
• Solid commitment to sales and customer service with good initiative and follow-through.
• BA or BS degree or equivalent combination of relevant education and experience.
• College degree preferred.
• 0 - 2 years Sales experience preferred.