Customer Service Specialist

Advantage Benefits Plus LLC

About the Role

A full-time, on-site role based in Edmond, OK. This role involves handling inbound and outbound customer inquiries regarding flexible benefit plans, account balances, claims, and plan rules by phone, email, and other channels. The specialist will provide clear, accurate information, resolve issues, document interactions, and escalate complex concerns when necessary.

Key Responsibilities

• Ensuring a positive customer experience.
• Maintaining service standards.
• Handling inbound and outbound customer inquiries regarding flexible benefit plans, account balances, claims, and plan rules by phone, email, and other channels.
• Providing clear, accurate information.
• Resolving issues.
• Documenting interactions.
• Escalating complex concerns when necessary.
• Updating account information.
• Collaborating with internal teams to support client needs.
• Adhering to company policies, privacy regulations.
• Continuous learning about benefit plan changes and regulatory updates.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Support experience.
• Ability to foster positive interactions and outcomes, focused on Customer Satisfaction and Customer Experience.
• Professional communication skills, including effective Phone Etiquette and clear verbal and written communication.
• Attention to detail, accuracy in data entry.
• Ability to interpret benefit plan information.
• Comfort working in an on-site office environment and collaborating with team members.
• Prior experience in benefits administration, insurance, or financial services is preferred but not required.
• High school diploma or equivalent required.
• Proficiency with basic computer applications.
• Ability to learn new systems and technologies.

Post-secondary education in business, communications, or a related field is a plus.