Customer Care Representative/Dispatcher

About the Role

Pacific Office Automation (POA) is seeking an entry-level Customer Care Representative/Dispatcher for its office in Boise, ID.

Key Responsibilities

• Answer incoming support calls
• Create support tickets on behalf of customers
• Identify and escalate issues to Helpdesk
• Document all call information according to standard operating procedures
• Use basic computer applications
• Communicate with customers, technicians, and salespeople
• Schedule service calls
• Meet monthly service goals
• Recognize, document, and alert the management team of trends in customer calls
• Route calls to appropriate resources

Requirements & Tech Stack

• IT ticketing support systems
• Unified Communications for business solutions (Call Handling)
• Microsoft Word and Excel

Qualifications

• No experience necessary - will train the right candidate
• Detail-oriented
• Experience with problem-solving
• Excellent telephone and customer service skills
• Strong phone and verbal communication skills along with active listening
• Proven ability to multi-task and work in fast-paced environments
• High attention to detail and strong organizational skills
• Bi-lingual is a plus