Account Manager

Account Manager (Consumer)

About the Role

At Ziply Fiber, our mission is to elevate the connected lives of our communities. We deliver fast home internet in the Northwest, focusing on underserved areas. As our fiber network expands, we need team members to help us grow and realize our goals. We emphasize building relationships and providing great experiences, guided by our values: Genuinely Caring, Empowering You, Innovation and Improvement, and Earning Your Trust.

Job Summary

The Account Manager will generate sales in multi-family units within their assigned region by networking with MDU property managers, assistant managers, leasing agents, and other property staff.

Key Responsibilities

• Drive creative sales strategies in multi-family properties to increase awareness and penetration.
• Host community events within MDU properties to encourage sign-ups for Ziply Fiber services.
• Conduct regular property visits within the assigned region, documenting key learnings.
• Perform door-to-door outreach to promote and sell fiber internet to residential customers.
• Achieve or exceed daily activity goals (door knocks, customer contacts, property visits) and monthly sales targets.
• Build strong relationships and trust with prospective customers through professionalism and product expertise.
• Participate in e-learning, classroom sales training, and associated curriculum.
• Collaborate with the marketing team on strategy, communication, and collateral material creation and distribution.
• Perform financial responsibilities, including operational expense tracking, processing mileage reimbursements, and logging event expenses.
• Monitor industry developments and apply critical thinking for strategic and customer impact analysis.
• Perform other duties as required.

Requirements & Tech Stack

• High school diploma or GED.
• Minimum of six (6) months of sales and/or customer service experience – OR – current or prior military service.
• Commitment to providing exceptional customer service in a calm, professional manner.
• Enthusiastic, persuasive, persistent, and able to handle rejection.
• Ability to work in an outside environment for extended periods in any season, with potential exposure to inclement weather.
• Reliable transportation.
• Valid driver’s license, auto insurance, and satisfactory driving record.

Qualifications

• Ability to prioritize and organize work effectively and be a self-starter.
• Ability to maintain confidentiality of company and customer information.
• Ability to deal with the public in a professional manner.
• Ability to work independently and apply sound judgment and reasoning.
• Ability to drive on behalf of the company in a safe and responsible manner.
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to adjust to rapidly changing priorities and schedules.
• Excellent customer service skills.

Work Environment and Additional Information

• Approximately 80% of time spent in an outside environment for extended periods in any season, with potential exposure to inclement weather.
• Comfortable walking up and down streets for up to five (5) hours per day, including uneven terrain, uphill, and downhill areas.
• Regularly requires climbing stairs, navigating driveways, and accessing homes or buildings with limited accessibility.
• Minimal time spent in an office environment.
• This role involves driving within a specific region or territory.
• Ziply Fiber must be your primary employer. Outside employment requires written approval.
• Requires a pre-employment background check.
• May require a pre-employment drug screening.