Customer Service Representative

About the Role

• Full-time, Work from Office role in Mumbai.
• Requires a U.S. schedule (India Night shift).

Key Responsibilities

• Manage outbound/inbound calls from customers regarding hazard insurance accounts.
• Contact insurance agents to obtain information.
• Perform follow-up phone calls with designated contacts at insurance companies.
• Obtain current insurance information and update the system.
• Make at least 95 calls a day.
• Achieve a quality score of 98% or above.

Requirements & Tech Stack

• English language proficiency required.
• Ability to read, write, and speak English fluently, clearly, and with a neutral accent.
• Good analytical skills and cognitive skills.
• Good computer typing skills while talking on the phone.

Qualifications

• Bachelors Degree preferred.

Compensation & Schedule

• Compensation: INR ₹3,00,000.00 - ₹3,60,000.00 per year.
• Shift: Night shift.
• Days Off: Saturday and Sunday.

Additional Information

• Transport Facility provided.
• Paid training.
• Team-oriented work environment.
• Growth opportunity.
• Comprehensive benefits package available (including medical, paid time off, and paid holidays).
• Working 5 days/week.

Application Process

• After application submission, you will receive an email with instructions to complete assessments through the online platform, Harver. Completing this AI-powered assessment is required for prompt consideration.
• Walk-in Interviews: Monday to Friday, 2:00 PM to 6:00 PM IST.
• Address: Transworld Systems Inc., 7th Floor, Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Vashi 400703.
• Kindly carry your updated resume and photo ID proof.
• Meet: HR – Aryan.