Chat Support Executive

About the Role

A retail chain is establishing a chat support line for its approximately forty stores in the south. This role will handle customer inquiries via chat only, focusing on orders, exchanges, and store stock availability.

Key Responsibilities

• Handle inbound chat queries from the retail chain's website and app.
• Answer questions regarding order status, returns, exchanges, and store stock availability.
• Escalate queries to a store or supervisor when necessary.
• Manage multiple chats concurrently during busy periods, especially around sales and festive seasons.
• Escalate exchange, refund, or complaint cases to the appropriate store or supervisor.
• Log conversations clearly for colleagues.
• Flag recurring issues to the support lead.

Requirements & Tech Stack

• Fast, accurate typing.
• Comfort holding several conversations at once.
• Patience with repeat questions.
• Calm tone during written complaints.
• Willingness to work store-adjacent shifts, including weekends.
• Familiarity with a helpdesk or live-chat tool (Good to have).

Qualifications

• 0 to 2 years of experience.
• Freshers with good written English are welcome.
• Prior retail, e-commerce, or customer-facing experience (Good to have).

What you get

• An entry-level opportunity in customer support with a retail operation.
• On-site placement in Bengaluru or Chennai with a structured training period.
• Potential to transition into voice, social, or team-lead roles.