Customer Care Executive
Naukri E Hire Campaign
Mumbai0–4 yrs2h agovia Naukri
Job Title: Customer Care Executive
About the Role
- Opportunity with Paytm for the position of Customer Support.
- Work Mode: Work from Office (6 days - WFO).
- Shift Timings: 9:30 AM to 6:30 PM.
- Notice Period: Immediate Joiner.
- Interview Process: 1 Round (Virtual).
- Job Location: Mumbai.
Key Responsibilities
- Handle inbound and outbound customer calls.
- Respond to customer queries via email, chat, and other digital platforms.
- Provide accurate information on products, services, and policies.
- Troubleshoot issues and escalate when required.
- Maintain professionalism and ensure customer satisfaction.
- Document interactions and follow up as needed.
- Collaborate with internal teams to improve service quality.
- Meet KPIs and SLA targets.
- Adhere to company policies and processes.
Requirements & Tech Stack
- 2-4 years of experience in voice and non-voice customer service.
- Ability to manage multiple chats/emails/calls simultaneously.
- Excellent communication skills in English (written and verbal).
- Strong problem-solving abilities.
- Ability to multitask efficiently.
- Familiarity with CRM tools is an advantage.
- Comfortable working in a fast-paced environment.
- Willingness to work rotational shifts (6 days/week).
- Good interpersonal and teamwork skills.
- Candidates with hands-on experience on AI tools would be preferred.
Qualifications
- Any Degree.