Customer Care and Sales Advisor

Key Responsibilities

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Actively listen and ask questions to understand customer needs, showing empathy and respect.
• Handle a variety of customer-facing duties, including:
• Addressing requests to disconnect or remove services.
• Providing billing and pricing information.
• Resolving standard issues remotely or educating customers on resolution steps.
• Scheduling service appointments when remote resolution isn’t possible.
• Arranging product returns or exchanges.
• Managing add/change/delete requests in hosted platforms.
• Use effective telephone-based selling skills to:
• Build rapport and identify customer issues.
• Offer creative solutions and explain product/service benefits.
• Negotiate household spend and upsell additional services.
• Accurately and efficiently input orders.
• Meet or exceed weekly and monthly sales activity goals.
• Follow company-approved scripts to ensure consistent communication.
• Assist with special projects as assigned.

Qualifications

• High School Diploma or GED.
• Ability to ask fact-finding questions to identify solutions aligned with customer needs.
• Demonstrated patience and professionalism in all customer interactions.
• Working knowledge of Cable One products and services.
• Strong communication and active listening skills.
• Ability to remain composed and empathetic in high-pressure situations.
• Ability to sit for extended periods, use hands, talk, and hear.
• May be required to lift up to 10 pounds.