Retail Associate

About the Role

WeTheHobby is a leading collectibles and sport media company seeking energetic, motivated, and engaging sales professionals to join a new team focused on curating an unmatched educational and entertaining experience for collectors. This role directly influences revenue expansion, customer trust, and brand reputation within a new "shop-in-a-shop" concept at a big-box retailer in Kissimmee, FL. Opportunities for growth with WeTheHobby are described as endless.

Key Responsibilities

• Maintain a welcoming environment, protect inventory, and deliver professional customer service.
• Act as a positive, professional representative of the WeTheHobby brand.
• Greet customers with enthusiasm and engage in conversation about the hobby.
• Become a brand and product expert to expand trust and build relationships.
• Share expertise of the product on the shelves, including new product releases.
• Understand products customers inquire about that may not be in inventory.
• Demonstrate customer curiosity by asking questions and actively listening.
• Make recommendations on products matching customer needs and preferences, mentioning current sales, promotions, and/or loyalty programs.
• Create awareness of WeTheHobby live-stream breaks and social content.
• Understand customer types and preferences, shopper experience levels, sales trends, and market demand to curate experience and offerings.
• Uphold the highest standards of presentation, atmosphere, and appeal for your shop.
• Manage inventory, including receiving and maintaining stock levels of product.
• Execute sales and referral strategies, while maintaining top-shelf service.
• Employ proven sales methods to enhance the shopping experience and drive revenue.
• Craft a premium customer experience tailored to hobbyists and collectible clientele.
• Provide personalized service, creating a welcoming atmosphere and offering tailored recommendations to high-value clients, including referrals to the VIP Program.
• Help build and sustain a loyal, engaged collector community.

Requirements & Tech Stack

• Passion for, and knowledge of “The Hobby” (collectibles/trading cards) that can be shared with others.
• Customer-curiosity and a genuine desire to help visitors.
• Drive revenue via on-site POS sales.
• Act as a brand ambassador for WeTheHobby.
• Basic computer proficiency and comfort learning new platforms and tools quickly.
• Willing and able to work non-traditional business hours (nighttime/weekends).
• Growth-oriented mindset and ability to accept coaching and constructive feedback.
• Knowledge of sports, collectibles, and/or live-selling platforms is strongly preferred (or a clear willingness to learn).
• Hospitality experience is a plus.
• Knowledge of POS (point of sale) systems is a plus.
• Experience with product listings, e-commerce, or social commerce is a plus.
• Experience with buying/selling cards or collectibles is a plus.

Qualifications

• Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly, and decisions are made quickly.
• Excellent verbal communication skills with coworkers, customers, and partners.
• Exceptional attention to detail when dealing with product and store appearance.
• Strong interpersonal skills with a focus on building and cultivating relationships.
• Strong problem-solving skills with sound judgment and the ability to de-escalate customer concerns.
• Passion for customer experience and a mindset focused on service excellence.
• A team player that fosters trust and integrity through communication.

Physical Requirements

• Ability to stand for extended periods.
• Walking within retail or warehouse setting as needed.
• Lift and carry items such as product cases, shipping and receiving equipment, and small office equipment weighing up to 50 pounds.
• Regularly bend, stoop, reach above head or ascend stairs in an office environment.

Compensation

• Approximately $20 per hour.
• Expected to be scheduled for 35 hours each week across five days.
• Hours of operation: 10:00 AM – 9:00 PM (Mon-Sat), 10:00 AM – 8:00 PM (Sundays).
• Shifts can start as early as 9:30 AM, and closing shifts end 30 minutes after store closing.
• Exceptions expected during busy weeks leading up to the holiday season.