Chat Support Executive

Job Title: Chat Support Executive

Company: Startvisa- India

Location: Kozhikode

About the Role

Full-time, on-site position.

The Chat Support Executive will handle customer inquiries via chat, provide accurate information on services and processes, and resolve basic issues or escalate cases when needed.

Key Responsibilities

• Handle customer inquiries via chat.
• Provide accurate information on services and processes.
• Resolve basic issues or escalate cases when needed.
• Maintain clear and courteous communication.
• Update records.
• Perform routine clerical tasks.
• Coordinate with other team members to ensure prompt responses.
• Adhere to internal guidelines.
• Efficiently manage multiple chat conversations.
• Consistent follow-up to ensure customer satisfaction.

Qualifications

• Strong Communication skills.
• Professional Phone Etiquette.
• Ability to manage time effectively, multitask, and prioritize customer queries in a fast-paced environment.
• A minimum of a high school diploma; a degree in any discipline is preferred.
• Comfort working on-site in Kozhikode.
• Ability to collaborate with a diverse team.