Business Analyst

About the Role

The Global S&O arm of Gartner is seeking talented individuals to join its Client Engagement Service (CES) team in India. This role focuses on driving client engagement and service productivity programs across Gartner, fostering an integrated approach across Business Units, Sales, BTI, and Products to improve client retention through high-value engagement mechanisms. You will work on impactful workstreams to drive organizational, service associate, and team-level engagement goals.

Key Responsibilities

• Core Operations
• Own end-to-end execution of client engagement campaigns across assigned products, practices, and business units.
• Build and deploy targeted email campaigns, including audience selection, content curation, template creation, testing, and launch.
• Partner with stakeholders to define campaign goals, messaging, and target client segments.
• Continuously enhance campaign templates and outreach journeys to improve engagement and conversion.
• Ensure operational excellence through rigorous quality checks and campaign governance.
• Problem Solving & Continuous Improvement
• Track and analyze campaign performance metrics such as opens, clicks, engagement, and conversion rates.
• Use data and A/B testing to identify opportunities and improve campaign effectiveness.
• Identify engagement trends, uncover gaps, and generate actionable insights to drive client outreach strategies.
• Streamline processes, implement best practices, and leverage automation to improve efficiency and scalability.
• Share performance insights, key learnings, and recommendations during operational review forums.
• Stakeholder Collaboration
• Enable stakeholders with dashboards, reports, and insights that support engagement tracking and decision-making.
• Act as a trusted partner by managing campaign-related requests, providing analysis, and recommending actions.
• Collaborate with cross-functional teams to design and execute initiatives that increase client engagement.
• Communicate campaign outcomes and strategic recommendations to influence stakeholder decisions and priorities.

Requirements & Tech Stack

• Good command of knowledge related to Information Technology, product development and its application to business.
• Knowledge/experience on analytical problem solving, analytical tools.
• Exposure and understanding of lean six sigma, lean diagnostics, T&M and other process improvement techniques would be a big plus.

Qualifications

• MBA with 0-4 years of work experience.
• Strong leadership skills to build capability within the team and collaborate with other team leads to ensure larger goals are met.
• Developing professionals with strong business acumen, problem-solving leadership (qualitative & quantitative).
• High on champion mindset and a quick learner.
• Strong orientation towards operational and business excellence.
• Strong communication and collaboration skills.
• Innovative mindset and inclination to solve business problems.
• Analytical thinker with experience deriving business insights from data analytics.
• Detail-oriented with high personal standard for quality.
• Comfortable in working with cross-functional teams.
• Skillful in managing expectations of varying stakeholders (internal & external).