Executive Support Technician

About the Role

As an Executive Support Engineer at Meta, you will provide technical and operational support to the executive population, including C-suite and board of directors.

Key Responsibilities

• Proactively identify, plan, and execute projects aimed at enhancing executive support operations and improving customer experience.
• Manage crisis escalations by collaborating with cross-functional partners to resolve complex issues.
• Engage with partners across the industry to enhance the user experience of third-party applications for Meta's Executive population.
• Contribute to the creation and updating of documentation related to Executive support operations.
• Work on tooling and automation projects that benefit all of Meta and its partners.
• Showcase an understanding of VR/AR/MR hardware and AI technologies to support VIP demos and product teams.
• Train and mentor fellow team members.
• Travel globally up to 25% of the year to support various Leadership events and residences.
• Participate in a global on-call rotation.
• Evaluating the severity of incidents or requests involving various operating systems.
• Troubleshooting enterprise-level network services.

Requirements & Tech Stack

• Executive Support Experience is required.
• Solutions-oriented with demonstrating communication skills.
• Experience working independently and prioritizing tasks effectively.
• Demonstrates the necessary interpersonal skills to build relationships with executive-level employees.
• Experienced in cross-functional collaboration.
• Experienced in security threat assessments, mitigations and protocols.
• PowerShell and scripting proficiency.
• Demonstrated project management skills, including creating and managing project plans, timelines, and budgets.
• Understanding of Video Conferencing technologies.
• Proficient administration of various SaaS applications.
• Prior experience with VR/AR/MR hardware, preferably Meta's product suite.
• Track record with Vendor Services and Vendor Management.
• Experience monitoring and maintaining Service Level KPIs.
• Proficient in managing technical aspects of global events.
• Well-versed in residential support systems.
• Ability to integrate AI tools to optimize/redesign workflows and drive measurable impact.
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews).
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies.