Chat Support Executive (Conversations Specialist)
Bcatalyst
Mumbai Suburban0–2 yrs33m agovia Naukri
Job Title: Chat Support Executive (Conversations Specialist)
About the Role
CommVersion is seeking enthusiastic and driven individuals to join their team as Conversations Specialists. This role offers an excellent opportunity for those who enjoy communicating with people, learning new skills, and working in a fast-paced environment. Freshers from all educational backgrounds are welcome, as are experienced candidates.
Key Responsibilities
- Engage with customers through live chat and handle multiple conversations professionally.
- Understand client requirements, products, and services through company-provided training.
- Follow chat processes, scripts, and communication guidelines effectively.
- Submit accurate leads and conversation details within the required timelines.
- Coordinate with internal teams and direct chats to the appropriate client channels.
- Maintain professionalism, accuracy, and quality in all customer interactions.
Requirements & Tech Stack
- Good written English communication skills.
- Eagerness to learn and grow professionally.
- Ability to multitask and work in a fast-paced environment.
- Basic computer knowledge and typing skills are preferred.
- Fluent English is required.
Qualifications
- Higher Secondary (12th Pass)
- Freshers from any educational background are welcome.
- Prior experience is not mandatory.
Job Details
- Department: Operations
- Work Mode: Work From Office (WFO)
- Working Hours: 9 hours (including break)
- Working Days: Rotational shifts & Rotational Weekly Offs
- Interview Process: Assessment Round, Operations Round
- Work Location: Andheri East, Mumbai, Maharashtra (Next to WEH Metro Station & Gundavali Metro Station)
Benefits
- Health Insurance
- Provident Fund
- Paid Time Off
- Training & Growth Opportunities