Claims Adjuster Trainee

About the Role

As a Claims Adjuster Trainee, you will learn to assist customers after an accident, handling claims remotely over the phone. This role involves resolving a full caseload of claims efficiently, managing the process from start to finish in a fast-paced, collaborative environment with ongoing coaching. You will receive in-depth training on property damage and insurance contracts. This is a hybrid role for the first 12 months, requiring two days in-office and offering flexibility for the other three. Post-training, office presence will vary based on business needs.

Key Responsibilities (upon completion of training)

• Determine coverage.
• Determine liability (who is at fault for the damages).
• Interview customers, claimants, and witnesses.
• Partner with appraisers/estimators to manage vehicle repairs.
• Negotiate with customers and other insurance carriers to resolve claims.

Requirements & Tech Stack

• Hybrid role requiring 12 months in-office two selected days, with the other three days flexible between home and office.
• Post-training: Office attendance will vary based on business needs.
• Must reside within 30 miles of Progressive's Maitland Claims office at 901 N. Lake Destiny Road, Suite 200, Maitland, FL 32751.
• Training Schedule: Monday - Friday, 8:30 am - 5:30 pm.
• Post-Training Schedule: Monday - Friday, 9:00 am - 6:00 pm.

Qualifications

• Three years of work experience, OR
• Bachelor’s degree, OR
• Two years of work experience and an associate degree.

Location

• Maitland, FL (901 N. Lake Destiny Road, Suite 200, Maitland, FL 32751).

Compensation

• $54,000 - $57,500 yearly.
• Gainshare annual cash incentive payment up to 16% of eligible earnings based on company performance.

Benefits

• 401(k) with dollar-for-dollar company match up to 6%.
• Medical, dental, and vision insurance, including free preventative care.
• Wellness and mental health programs.
• Health care flexible spending accounts, health savings accounts, and life insurance.
• Paid time off, including volunteer time off.
• Paid and unpaid sick leave where applicable, as well as short and long-term disability.
• Parental and family leave; military leave and pay.
• Diverse, inclusive, and welcoming culture with Employee Resource Groups.
• Career development and tuition assistance.