Wellness Clinic Practice Manager

About the Role

This is a full-time, on-site role based in Nashville, TN, overseeing daily front desk operations for a wellness clinic.

Key Responsibilities

• Greeting clients and managing check-in and check-out processes.
• Ensuring a welcoming and professional environment.
• Coordinating appointment scheduling and reservations.
• Maintaining accurate client records.
• Supporting clinic staff with administrative tasks.
• Handling phone and email inquiries.
• Resolving client concerns.
• Promoting high standards of customer service and satisfaction.
• Collaborating with clinic leadership to improve front desk procedures.
• Supporting wellness programs.
• Maintaining efficient workflow.

Requirements & Tech Stack

• Customer Service and Customer Satisfaction skills.
• Experience with Receptionist Duties (greeting clients, managing check-in/out, handling multi-line phone systems).
• Communication skills (written and verbal).
• Proficiency in managing Reservations and appointment scheduling systems.
• Organizational and time-management skills with attention to detail and ability to multitask.
• Comfort with basic office technology:
• Practice management or scheduling software.
• Email.
• Standard productivity tools.
• Ability to maintain confidentiality and comply with relevant privacy and clinic policies.

Qualifications

• Previous experience in a wellness clinic, medical office, spa, or similar setting is preferred.
• High school diploma or equivalent required.
• Additional education or certifications in healthcare administration, hospitality, or related fields are a plus.