Operations Analyst I (DCR)

About the Role

The Operations Analyst I provides operational and systems support for DaVita Clinical Research (DCR). This entry-to-intermediate level role is responsible for maintaining high clinical data integrity, resolving routine system and visit discrepancies, generating operational reports, and supporting clinical research teams, investigators, and site personnel to ensure smooth trial operations. This position is a remote position with flexibility to be based anywhere in the United States. Candidates located within or near a major metropolitan area are preferred.

Key Responsibilities

• Management (50%)
• Manages the setup, configuration, and maintenance of clinical trial study builds in CTMS platforms (Clinical Conductor Enterprise, RealTime-CTMS) by translating approved clinical study protocols and executed agreements into actionable system configurations.
• Executes routine month-end clinical trial operational activities within established deadlines by performing subject visit approvals and study milestone tracking across assigned trials.
• Administers participant stipend card operations with card assignment validation and tracking.
• Clinical Trial Management System (CTMS) Administration Support (30%)
• Maintains high data quality standards across CTMS and connected clinical databases through routine audits and data validation checks.
• Generates and distributes reports as requested by stakeholders.
• Configures and maintains study personnel, investigator profiles, clinical sites, and vendor/facility records under the direction of manager.
• Provides frontline end-user support, answers routine system inquiries, manages user access requests, and escalates complex technical issues to senior team members.
• Continuous Improvement & Training (15%)
• Follows established department and organizational policies and procedures.
• Contributes to the maintenance of internal process documentation and user guides.
• Actively participates in team meetings, 1:1 coaching sessions, and continuous learning opportunities to deepen clinical research and systems knowledge.
• Other Duties as Assigned (5%)

Requirements & Tech Stack

• Clinical Trial Management Systems (CTMS): Experience with Clinical Conductor Enterprise (CCE) and RealTime-CTMS is strongly preferred. Prior experience or exposure is required.
• Databases: Experience working with research databases (e.g., RAVE, Medidata) is strongly preferred. Exposure to EDC is required.
• Microsoft Excel: Intermediate to advanced proficiency (e.g., VLOOKUP/XLOOKUP, pivot tables, data sorting/filtering, formatting).
• Microsoft Office 365 Suite.
• Data Analytic Platforms: Exposure to Power BI and/or R is required.
• Travel: Required, less than 10%.

Qualifications

• Education: BS/BA in science, statistics, or related field required, including Biostatistics, Data Science, Economics, Computer Science.
• Skills:
• High attention to detail with strong analytical and problem-solving skills.
• Ability to identify patterns, data errors, and numerical inconsistencies.
• Ability to manage multiple projects, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames.
• Self-starter with high degree of initiative, urgency, and follow-through.
• Ability to work effectively in both remote and team-oriented environments.
• Must be detail-oriented with strong analytical, organizational, and communication skills.
• Deals with confidential information and/or issues using discretion and judgment.
• Values: Commitment to and role model of DaVita’s values.