Account Associate, Richmond VA CEC

About the Role

• This is an ONSITE Position in Richmond, VA.
• Start your career at $20/hour — and earn up to $30/hour in your first year with a clearly defined growth path.
• This role focuses on inbound calls within Account Care, empowering you to own relationships, solve problems proactively, and make an impact.
• Qualifying Experts may be eligible for a hybrid work schedule after 60 days post-training graduation, provided performance and attendance goals are met.

Key Responsibilities

• Demonstrates adaptability to new software, apps, or communication platforms with minimal instruction.
• Provide proactive and timely resolutions for customer inquiries and concerns.
• Build customer loyalty and bring value through thoughtful account management, identifying opportunities for additional products, services, and solutions.
• Deliver exceptional customer experiences using provided training tools, resources, and personal expertise.
• Meet department productivity and quality standards.
• Complete training requirements to develop new skills, expand knowledge, and grow within T-Mobile.

Requirements & Tech Stack

• High School Diploma/GED (Required)
• Knowledge of Windows (Microsoft Word, Excel, and PowerPoint)
• Basic proficiency with email, chat systems, online forms, and cloud-based tools (e.g., Google Workspace, Microsoft Teams, etc.).
• At least 18 years of age
• Legally authorized to work in the United States

Qualifications

• Demonstrates adaptability to new software, apps, or communication platforms.
• Ability to provide proactive and timely resolutions for customer inquiries and concerns.
• Skill in building customer loyalty through account management and identifying opportunities.
• Capable of delivering exceptional customer experiences.
• Meets department productivity and quality standards.
• Completes training requirements to develop new skills and expand knowledge.