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B2B Travel Expert
Infinity Vietnam DMC
New Delhi, Delhi, India1h agovia LinkedIn
About the Role
The B2B Travel Expert is a full-time, on-site position based in New Delhi.
Key Responsibilities
- Handle inquiries from travel agencies and corporate clients.
- Design customized travel itineraries for Vietnam and surrounding destinations.
- Prepare proposals and quotations aligned with client requirements and budget.
- Coordinate with local suppliers and partners.
- Manage bookings for hotels, transport, and activities.
- Ensure accurate documentation and timely communication.
- Maintain strong client relationships.
- Provide pre- and post-trip support.
- Monitor ongoing trips.
- Resolve operational issues.
- Track market trends.
- Support sales efforts.
- Contribute ideas to improve products and internal processes.
Requirements & Tech Stack
- Strong skills in B2B client servicing, relationship management, and professional communication with travel agencies and corporate partners.
- Proven ability in itinerary planning, destination knowledge (especially Vietnam and Southeast Asia), and designing customized travel solutions.
- Experience in reservations management, vendor coordination, and handling hotels, transport, and activity bookings with attention to detail.
- Competence in using travel industry tools or CRM systems.
- Comfort with MS Office (Word, Excel, PowerPoint) for proposals and reporting.
- Solid organizational and time-management skills.
- Ability to prioritize tasks and manage multiple client requests simultaneously.
- Analytical and problem-solving abilities.
- Prior experience in a DMC, tour operator, or B2B travel environment is strongly preferred.
- Fluency in English (spoken and written).
- Knowledge of additional languages is an advantage.
- Comfort working on-site in New Delhi.
- A collaborative, ethical, and customer-focused attitude.
Qualifications
- Bachelor’s degree in Tourism, Hospitality, Business, or a related field, or equivalent professional experience in the travel industry.