Customer Support Executive

About the Role

The Customer Support Executive is a full-time, on-site role based in Gurugram. The individual will respond to user inquiries via chat, email, and phone, providing timely and accurate information about Kumpanio’s platform and features.

Key Responsibilities

• Respond to user inquiries via chat, email, and phone.
• Provide timely and accurate information about Kumpanio’s platform and features.
• Troubleshoot basic technical issues.
• Guide users through account setup and verification.
• Resolve concerns related to safety, payments, and usage.
• Track and document support interactions.
• Escalate complex issues when needed.
• Consistently follow up to ensure user satisfaction.
• Share user feedback with internal teams to help improve processes, user experience, and platform reliability.

Requirements & Tech Stack

• Experience providing Online Support through chat, email, and ticketing systems.
• Basic Technical Support capabilities, including troubleshooting common user and platform issues.
• Ability to work on-site in Gurugram.
• Ability to manage flexible shifts, including evenings or weekends if required.

Qualifications

• Strong customer-facing skills with experience in Customer Support and Customer Service.
• Ability to maintain high Customer Satisfaction, including empathy, patience, and clear communication.
• Excellent spoken and written English; knowledge of additional languages is an advantage.
• Comfort working in a fast-paced, consumer-tech or startup environment.
• Bachelor’s degree or equivalent experience in customer service, communications, or a related field.