Front Desk Associate

Job Title: Front Desk Associate

Key Responsibilities

• Provides exceptional customer service.
• Meets and greets residents; checks guests and service providers in/out.
• Understands and reacts to emergency response and access control procedures.
• Monitors and operates electronic security control systems.
• Accurately maintains daily logs, records, and forms.
• Assists with general concierge services.
• Performs administrative clerical tasks, including Word and Excel document work.
• Walks the building premises as directed for monitoring purposes.
• Monitors and controls access to the building.
• Resolves and follows up on all complaints/issues, escalating to supervisor if necessary.
• Helps maintain a safe and secure environment throughout the building/property(s).
• Understands and completes all required forms.
• May be assigned other duties by supervisor.

Skills & Qualifications

• Ability to manage multiple priorities.
• Demonstrates excellent customer service, communication, and time management skills.
• Basic knowledge of Microsoft Applications, especially Outlook, Word, and Excel.
• Good written and verbal communication skills.
• Strong customer service and interpersonal skills required.
• Ability to quickly and easily navigate the property/building as required to meet job functions.
• Ability to lift 30 – 50 lbs.
• Requires standing, sitting for long periods, walking, and occasional climbing when necessary.
• Ability to handle, finger, grasp, and lift objects and packages; must be able to reach with hands and arms.
• Ability to work at a personal computer for extended periods and talk on the phone for extended periods.
• Ability to detect auditory and/or visual emergency alarms.
• Occasional overtime may be required.
• Ability to work extended/flexible hours, weekends, and attend Board meetings.

Physical Requirements

• Ability to quickly and easily navigate the property/building as required to meet the job functions.
• Ability to lift 30 – 50 lbs.
• Requires standing, sitting for long periods, walking, and occasional climbing when necessary.
• Ability to handle, finger, grasp, and lift objects and packages; must be able to reach with hands and arms.
• Ability to work at a personal computer for extended periods and talk on the phone for extended periods.
• Ability to detect auditory and/or visual emergency alarms.
• Occasional overtime may be required.
• Ability to work extended/flexible hours, weekends, and attend Board meetings.
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts, and dust.

What We Offer

• Full comprehensive benefits to include medical, dental, and vision plans.
• Time off benefits.
• Paid holidays.
• 401k with company match.
• Occasional travel may be required to attend training and other company functions.

Compensation

• $18.75 - $23.00/hour