Retail Part Time Special Event and Party Coordinator

About the Role

Plan, coordinate, and facilitate events, including kids birthday parties, within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by assisting customers and ensuring a fast and friendly checkout experience. Complete operational tasks, including truck unload, merchandise duties, and maintaining store recovery standards as needed.

Key Responsibilities

Event Coordination

• Plan and coordinate multiple events simultaneously, including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting, and other activities.
• Facilitate and implement party add-ons (e.g., goody bags, balloons) to company standards.
• Communicate event details with clients and store team members.
• Complete administrative tasks, including answering emails, making phone calls, and completing paperwork.
• Adjust plans and events based on client feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold company cleanliness and safety standards.
• Set up, break down, and clean before and after each event.

Customer Experience

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck un-load, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross-trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.

Requirements & Tech Stack

• Retail and/or customer service experience required.
• Experience working with children and children’s events.

Qualifications

• Energetic and enthusiastic personality.
• Ability to handle job stress and interact effectively with guests of all ages and co-workers.
• Excellent people skills.
• Good communication skills, including written, verbal, and nonverbal communication, as well as listening skills.
• Organizational skills.
• Interpersonal skills.
• Creative problem-solving skills.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• Public retail store setting; climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.