Sr Manager Ops, AMZL, IN AMZL

About the Role

Amazon is seeking a Senior Manager Operations for its Transportation team.

Key Responsibilities

• Setting up the delivery infrastructure in the city, including identifying locations for delivery stations and ensuring rapid growth in delivery infrastructure.
• Defining, building, and executing transportation processes from fulfillment centers (FCs) to customers, leveraging the Delivery Center network.
• Building capacity in the network by appointing Service Partners and planning IHS points.
• Maintaining relationships with Service Partners and building their capability.
• Hiring, training, and building a highly motivated workforce for delivery teams to meet operational requirements, with support from HR and training teams.
• Ensuring sufficient bandwidth in the citywide delivery team for peak time delivery management.
• Coordinating with Finance, CS, FC, and Projects teams on city operations matters.
• Conducting performance appraisals for Delivery Center Managers and Channel Relationship Managers, mentoring them for efficient operations.
• Continuously improving the delivery process and attaining a sustained level of delivery performance.
• Initiating improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
• Analyzing data reports to identify performance bottlenecks and improve performance.
• Implementing formal process control and process improvement mechanisms such as Kaizen.

Requirements & Tech Stack

• Strong leadership capabilities and people management skills.
• Good communication skills, ability to communicate and explain objectives to individuals and the team.
• Listening skills to gain input and commitment.
• Ability to set and achieve timelines for tasks, setting realistic and stretching performance expectations.
• Strong Bias for great customer service, engaging the team in understanding customer experience and needs.
• High Ownership, following through to ensure delivery of solutions that fulfill customer needs.
• Analytical Skills, effectively analyzing and interpreting information, identifying key facts, and reviewing alternatives.

Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience.