Float Teller

Job Title: Float Teller

About the Role

Florence Bank is seeking candidates for a Float Teller position, housed in the Main Office in Florence, MA. This role requires travel to all 13 bank locations as needed.

Position Summary

Handles various customer transactions in a courteous, professional, and accurate manner, while adhering to bank policies and procedures.

Key Responsibilities

• Consistently provides superior professional service to internal and external customers.
• Consistently meets expectations of teamwork, punctuality, and regular, reliable attendance.
• Performs a variety of teller duties including deposits, withdrawals, check cashing, loan payments, cash advances, and issuing money orders and official checks.
• Operates and balances a cash drawer daily.
• Processes night deposit bags following bank guidelines.
• Participates in the balancing of ATMs.
• Creates awareness about bank products and services and refers customers to appropriate employees.
• Attempts to answer and/or resolve customer inquiries/problems.
• Protects the confidentiality of non-public personal information while maintaining a focus on fraud prevention.
• Maintains a working knowledge of the BSA requirements and related policies and procedures.
• Travels between and works from multiple branch locations as assigned to meet staffing and operational needs.
• Maintains flexibility and adaptability while providing consistent service and support at all branch locations.
• Completes accurate CTRs and properly identifies all bank customers in accordance with the bank’s Customer Identification Program.
• Reports apparent suspicious activity and OFAC matches to the BSA Officer and the Security Officer.

Other Responsibilities

• Assumes additional responsibilities, as requested.

Requirements & Tech Stack

• High school diploma or GED required.
• Experience in a customer service-related position.
• Strong communication and interpersonal skills.
• Strong aptitude in math.
• Strong knowledge of current technology and ability to adapt to changing technology.
• Must be able to travel to all 13 locations as needed.
• Ability to wear head set for an extended period to communicate with drive-up customers.

Physical Demands/Conditions Requirements

• General office environment.
• Stands for an extended period (up to 7.5 hours per day).
• Counts cash/coin for an extended period (up to 6 hours per day).
• Uses computer keyboard for an extended period (up to 3 hours per day).
• Carries bags of coin (up to 25 pounds).

Equipment Used

• General office equipment.
• Computer keyboard.

Salary Range: $18.80 to $23.41