Customer Experience Advocate

About Jerry

Jerry is building the first app to help people manage their car and home, from insurance to maintenance, in a fragmented, complicated, and expensive journey. We started with car insurance and have expanded into home, motorcycle, RV, and beyond. Our culture is a key differentiator, fostering a team of competitive yet kind individuals who act like owners and are dedicated to learning and mastery.

About the Role

As a Customer Experience Advocate on the Customer Operations team, you will help customers take care of their most important assets, their car and home, with exceptional warmth and speed. The work is fast-paced, high-energy, team-oriented, and fully remote.

Key Responsibilities

• Taking great care of our customers by identifying needs beyond their initial questions, such as coverage gaps, qualifying discounts, or upcoming renewal price spikes.
• Answering inbound calls from policyholders needing to make changes to their accounts.
• Developing deep product knowledge across a large panel of insurance companies and our evolving app to effectively guide customers.
• Problem-solving to efficiently resolve customer inquiries.
• Processing service requests for vehicles, drivers, lienholders, and policy documents.
• Providing feedback to improve the product based on customer interactions.

Requirements & Tech Stack

• Customer service, sales, or hospitality experience is a plus, but not required.
• Genuinely friendly and positive attitude.
• Willingness to work as a team.
• Strong work ethic.
• Strong problem-solving skills.
• Strong communication skills.
• P&C insurance license (company will pay for it if you don't have one).

Compensation And Perks

• Hourly wage of $19.00 - 21.00.
• Equity (stock options).
• Competitive wage and benefits: medical, dental, vision insurance, 401K match, paid vacation time.
• Flexible scheduling: a 5-day, 8-hour or a 4-day, 10-hour work week.
• Fully remote with work equipment provided.
• Career path in the insurance industry.