International CHAT Process, Gurgaon Location
THE Career Artist
New Delhi, Gurugram, Delhi / NCR0–3 yrs26m agovia Naukri
Job Title: International Chat Process - Gurgaon Location
About the Role
The Career Artist is hiring enthusiastic and customer-focused candidates for the International Chat Process in Gurgaon (Work from Office). This role involves handling inbound chats and blended customer interactions to resolve queries and deliver an excellent customer experience to international clients.
Process Details
- Process: International Chat (Inbound / Blended)
- Location: Gurgaon (Work from Office)
- Shift: Rotational / Night Shifts
- Week Off: 2 Rotational Weekly Offs
Key Responsibilities
- Handle inbound chats from international customers.
- Understand customer concerns and provide accurate, timely resolutions.
- Maintain professional written communication and proper grammar.
- Ensure first-contact resolution and customer satisfaction.
- Handle multiple chat conversations while maintaining quality and accuracy.
- Meet defined productivity, quality, and performance targets.
- Follow company policies, process guidelines, and data security standards.
Requirements & Tech Stack
- Skills:
- Excellent English communication skills, both verbal and written.
- Strong listening and interpersonal skills.
- Basic computer knowledge.
- Good typing speed.
- Customer-focused attitude and problem-solving ability.
- Other Requirements:
- Willingness to work rotational and night shifts from the Gurgaon office.
Qualifications
- Education: Undergraduate / Graduate from any stream.
- Experience:
- Freshers can apply.
- Experienced candidates must have at least 1 year of customer service experience.
Salary Package
- Freshers: 18,000 - 20,000 (based on assessment scores).
- Experienced Candidates: 22,000 - 38,000 (based on assessment scores).
Perks & Benefits
- Attractive incentives and performance bonuses.
- Paid training and skill development.
- Fast career growth opportunities.
- Friendly work environment.
- Exposure to international customers and processes.
Hiring Process
- Virtual interview invitation.
- Interview and assessment.
- Documentation and onboarding.